Cross-border Logistics Services and Real-time Tracking

Challenges You Might Encounter Before Using Linkincrease:

As service providers (such as logistics, customs brokers, warehousing, etc.), before the emergence of the Linkincrease platform, you might have faced the following situations in your daily work, which sometimes increase operational complexity and communication costs:

• Diverse channels for receiving client requirements: Different clients may send service requests through various channels like email, phone calls, or instant messaging apps, requiring manual consolidation.
• Service process transparency: Clients often want real-time updates on their shipments or services. Providing timely, comprehensive updates requires manual effort.
• Cross-organization collaboration: When providing logistics services, you need to exchange information with multiple parties (manufacturers, traders, ports, etc.) to ensure smooth operations.
• Service quality documentation: Recording service details for internal management and external evaluation often requires external tools or manual record-keeping.

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Supply Chain Business Scenario: Cross-border Logistics Services and Real-time Tracking

Scenario Description: A cross-border logistics service provider needs to offer door-to-door transportation services for trading companies, ensuring full visibility throughout the shipment journey.

Steps for Using the Linkincrease Platform:

1. Join the client's SCCS:

   • Action: The trader (client) creates an SCCS to manage a new product procurement process and invites the logistics provider to join. The provider accepts the invitation.
   • Value: Direct access to the client's overall order plan and critical timelines for better service planning.

2. Receive and acknowledge service tasks (Work Orders):

   • Action: When transportation is needed, the client creates corresponding Work Orders (e.g., "Factory Pickup," "Port Customs Clearance," "Ocean Freight Booking"). The logistics provider sees these in "Workbench > My Tasks."
   • Value: Clear, structured service requests with direct acceptance and processing capabilities.

3. Execute services and update status:

   • Actions:
     • Pickup: After completing pickup at the factory, update the "Factory Pickup" Work Order status and upload proof-of-pickup documents via mobile or web.
     • Transportation: Update shipment status manually or via GPS tracking during transit. Key nodes can trigger automatic updates.
     • Arrival: Upon port arrival, complete the "Port Customs Clearance" Work Order with relevant documentation.
   • Value: Real-time progress tracking eliminates clients' need for manual status inquiries.

4. Data sharing and collaboration (via Resource Portal):

   • Action: If the client shares "Destination Port Information" or "Import Regulations" in the SCCS's Resource Portal, the logistics provider can directly reference these.
   • Value: Ensures compliance and reduces information transfer errors.

5. Proactive communication and issue escalation:

   • Action: If delays occur (e.g., weather disruptions), initiate discussions within the SCCS order or related Work Order, attaching explanations.
   • Value: Rapid response to exceptions with joint problem-solving.

6. Service completion and data archival:

   • Action: Confirm all related Work Orders upon delivery. Clients can evaluate the service provider based on these records.
   • Value: Visual performance history for client evaluations and future collaboration reference.